Communication vs Conversation

“Conversation doesn’t just reshuffle the cards: it creates new cards.”

-      Theodore Zeldin

We talk a lot about communication for good reason - communication is essential. Good communication is about imparting clear, concise and complete information. It is from one person to another and, directionally, it is one way. When someone sends out a communication, they are putting information out and the other person is in receive mode (and hopefully actively listening). Then, hopefully, the receiver uses good communication in response and a conversation begins.

A conversation is a dynamic exchange of information and ideas that build on each other. This building creates a shared understanding of the topic at hand. Being on the same page is, arguably, the most essential element in high performing teams. If the team isn’t on the same page people are likely to waste efforts going in wrong directions.

Conversations are shaped by participants and environment. They are influenced by prior conversations, and they directly influence how we see ourselves and the world around us. They build team cohesion by create shared meaning and bring us together. 

There are times when it is essential to provide a clear communication, but more often than not the best communication is a conversation.

Application:

When you go to engage with someone check whether you want to give a communication or have a conversation.

When you want a conversation, make sure that you are giving the other person space to engage.